Four Key Steps For Effective Customer Care By Linda Trent

Four Key Steps For Effective Customer Care By Linda Trent

As “customer service” goes, I can guarantee that you (and YOUR customers too, btw) have multiple stories of Parma businesses or organizations that have massively bungled the encounter.For instance, anyone who calls the IRS directly — instead of...
How to Eliminate Workplace Gossip in Parma Businesses

How to Eliminate Workplace Gossip in Parma Businesses

I’m going to step away from tax land today, and put on my business coaching hat.But don’t get me wrong — we are diligently working through many of our Parma business owner client files and getting a significant thrill from being able to help so many...
What Success Looks Like In Reality For Parma Businesses

What Success Looks Like In Reality For Parma Businesses

Lots of email responses and activity were prompted by last week’s note on the new 20% deduction for pass-through entities (if you didn’t get it or missed it, shoot me a note by clicking the email button at the top of the page and I’ll forward it...
Linda Trent’s Updated Tax Preparation Checklist for 2019

Linda Trent’s Updated Tax Preparation Checklist for 2019

Tax season 2019 is inexorably moving forward. We now have less than two months before personal federal taxes are due. Which, of course, means that it’s time to get started if you haven’t yet done so already.I’m here today with a large checklist that...